Pay Your Bill

Thank you for choosing Crystal Run Health Plans. It is our privilege to serve you.

Essential Plan members:

If this is your initial payment, please wait to receive your bill to make a payment. You will receive monthly invoices which payment will be due by the 1st of the month

HMO Members:

We need to receive your first month’s premium payment prior to the effective date. You will receive monthly invoices from us for the remaining payments. For all other months your payment is due by the 1st of every month.

IMPORTANT: Crystal Run Health Plans does not take partial payments. All payments must be paid in full.


Maintaining Coverage


Enrollment is not effective until Crystal Run Health Plans receives your first premium payment and sends a confirmation to the state. The date when both actions are complete will be considered your “Coverage Effective Date.”


If you fail to make your monthly premium payments during the plan year, your coverage may be terminated retroactively to the last date to which a payment applies.

The following are the options available to submit payments to Crystal Run Health Plans:


Pay by Mail

You can send your check or money order to the following address:

Crystal Run Health Plans, LLC
P.O. Box 76199
Cleveland, OH 44101-4755


Pay by Phone

Pay with your credit or debit Visa, MasterCard or Discover, call our customer service department at (844) 638-6506. We are available Monday through Friday, 8:30 am – 5:30 pm EST.


Pay online

You can make your monthly payment with your credit or debit Visa, MasterCard, or Discover card 24 hours a day, 7 days a week.


Please note that we do not accept payments at any Crystal Run Healthcare office locations.


You will receive a bill from us each month in the mail. Your bill will also be posted in your secure inbox on the Member Portal. Please click here to access the Member Portal.