Contact Us

Member Services Representatives are
available to assist you.

Contact Information

 

For urgent issues, representatives are available by phone 24 hours a day, 7 days a week.

Member Services

Voice: (844) 638-6506

TTY: (844) 638-6508

Provider Services

Voice: (844) 638-6507

Pharmacy

Retail: (866) 672-7166

Mail Order: (855) 873-8739

medimpactdirect.com

Enrollment Address:

Crystal Run Health Plans
Attn: Enrollment Dept

109 Rykowski Lane
Middletown, NY 10941
Billing Address:

Crystal Run Health Plans

P.O. Box 76028
Cleveland, OH 44101
For Claims with Dates of Service 12/31/2017 and prior:

Paper


Crystal Run Health Plans

P.O. Box 3630
Akron, OH 44309

EDI

Electronic Claim Payer ID: 46120
For Claims with Dates of Service After 1/1/2018:

Paper


Crystal Run Health Plans

P.O. Box 211627
Eagan, MN 55121

EDI

Electronic Claim Payer ID: 46430
Electronic Data Interchange (EDI):

Claims may be submitted to Crystal Run Health Plans electronically.

Electronic Claim Payer
ID: 46430